Cleaner

Your role: At a glance

To clean all areas of the pub thoroughly, with the aim of enhancing the customer experience by having excellent standards of pub cleanliness.

• To provide excellent customer service.
• To adhere to all Wetherspoon standard operating procedures (SOPs) and company policies to maintain a clean, safe and legal workplace.

Essential requirements:

All of the training which we provide will teach you everything you need to know to succeed, but there are a few essential requirements you’ll need to start:

• Have a proof of right to work in the place where you will be based (UK or ROI).
• Have a bank account in your own name in the place where you will be based (UK or ROI).
• Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
• Have a fixed place of residence within reasonable travelling distance of your place of work.
• Basic computer literacy.

About you:

• Demonstrate passion and enthusiasm in your role and show commitment to your pub and to Wetherspoon.
• Have the ability to manage time and prioritise tasks.
• Show enthusiasm and commitment.
• Have a friendly nature and the ability to develop good communications skills.
• Be honest, trustworthy and respectful.
• To be able to work unsupervised and to remain calm when working in a fast-paced environment.
• Adhere to Wetherspoon’s appearance standards.
• Receive regular feedback from the management team and achieve any actions agreed on.

A day in the life:

• Work as a team throughout the business to achieve the company’s mission statement: ‘To have by far the best CQSMA standards in the pub world, to be the best company to work for and, by doing these things, to be the most profitable.’
• Deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA).
• Take pride in maintaining the highest standards of cleanliness in all areas of the pub, including back-of-house areas, external areas and all customer areas.
• By following our standard operating procedures (SOPs), complete daily, weekly and monthly cleaning tasks to the required standard.
• Report all maintenance issues (including any pest management issues) to the manager on duty.
• Monitor cleaning supplies and chemicals, ordering more (with the manager), when necessary.
• Always follow SOPs when using chemicals and/or equipment.
• Be welcoming to customers – interact, say ‘hello’; just as important, say ‘thank you’ and ‘goodbye’.
• Respond to any customer feedback in a positive and helpful manner, seeking support, if required. Feed back all complaints to the management team.
• Carry out any reasonable task as requested by the management team to meet the needs of the business.