Bar team leader

Your role:

To support, lead and motivate the team of associates to meet sales, profit and compliance targets by achieving the following on a day-to-day basis:

• excellent customer service
• serving food and drinks to the correct specification
• adhering to all of Wetherspoon’s standard operating procedures (SOPs) and company policies, to maintain a clean, safe and legal workplace

Essential requirements:

All of the training which we provide will teach you everything you need to know to succeed, but there are a few essential requirements you’ll need to start:

• Be aged 18 years or over.
• Have a proof of right to work in the place where you will be based (UK or ROI).
• Have a bank account in your own name in the place where you will be based (UK or ROI).
• Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
• Have a fixed place of residence within reasonable travelling distance of your place of work.
• Basic computer literacy.
• Have completed the associate training programme.

About you:

• Demonstrate passion and enthusiasm in your role and show commitment to your colleagues, your pub and Wetherspoon.
• Have the ability to manage time and prioritise tasks, to ensure that each shift runs smoothly and efficiently.
• Have a friendly nature and good communications skills.
• Be honest, trustworthy and respectful.
• Remain calm when working in a fast-paced environment.
• Adhere to Wetherspoon’s appearance standards.
• Receive regular feedback from the management team and achieve any actions agreed on.

A day in the life:

To oversee and guide the front-of-house operation, leading by example, demonstrating how to complete tasks, motivating and coaching associates to:

• work as a team to achieve the company mission statement: ‘To have by far the best CQSMA standards in the pub world, to be the best company to work for and, by doing these things, to be the most profitable’.
• deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA).
• be welcoming to customers – interact, say hello, thank you and goodbye.
• build, maintain and enhance customer relations (eg by recommending products), encouraging customer loyalty by consistent good performance.
• be aware of, and knowledgeable about, promotions, events and new products in the pub. Share your knowledge with the team to ensure that all associates are kept up to date.
• Stand back and look (SBAL) to ensure that bar, floor, glasswash and customer areas are set up throughout the day to meet the needs of the business.
• receive and deliver customers’ orders, either face to face or via the app, achieving our service standards at all times.  
• respond to customers’ feedback in a positive and helpful manner, seeking support, if required. Feedback any complaints to the management team.
• take pride in maintaining the highest standards of cleanliness by adopting a clean-as-you-go (CAYG) philosophy (including, but not limited to, staff areas, external areas, toilets, bar, glasswash and customer areas).

In addition:

• Assist in managing stock levels by coaching the team, minimising wastage and monitoring the correct pouring and dispensing of products.
• Assist in receiving deliveries, in line with Wetherspoon’s policies, reporting any anomalies to the manager.
• Make the working environment safe, legal and comfortable, by adhering to and enforcing:
  • standard operating procedures (SOPs).
  • age verification policy (including Challenge 21/25).
  • prevention of drunkenness and disorderly behaviour policy (Don’t do Drunk).
  • cash control policy and associated cash-handling procedures.
  • stock management procedures.
  • all aspects of licensing law, trading standards and customs and excise regulations.
  • food safety and health and safety policies.
  • equal opportunities – equality, diversity and inclusion (EDI) policy, including antiharassment policies.
• Carry out any reasonable task as requested by the management team to meet the needs of the business.