Bar and floor associate

Your role: at a glance

• To provide excellent customer service.
• To serve food and drinks to the correct specification.
• To adhere to all Wetherspoon standard operating procedures (SOPs) and company policies to maintain a clean, safe and legal workplace.

Essential requirements:

All the training we provide will teach you everything you need to know to succeed but there are a few essential requirements you’ll need to start:

• Have proof of right to work in the country you will be based (UK or ROI).
• Have a bank account in the country you are based (UK or ROI) in your own name.
• Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
• Have a fixed place of residence within reasonable travelling distance of your place of work.
• Basic computer literacy.

About you:

• Demonstrate passion and enthusiasm in your role and show commitment to your pub and to Wetherspoon.
• Have the ability to manage time and prioritise tasks.
• Have a friendly nature and the ability to develop good communications skills.
• Be honest, trustworthy and respectful.
• Remain calm when working in a fast-paced environment.
• Adhere to Wetherspoon’s appearance standards.
• Receive regular feedback from the management team and achieve any actions agreed on.

A day in the life

• Work as a team throughout the business to achieve the company’s mission statement: ‘To have by far the best CQSMA standards in the pub world, to be the best company to work for and, by doing these things, to be the most profitable.’
• To deliver high standards of Cleanliness, Quality, Service, Maintenance and Atmosphere.
• Be welcoming to customers – interact, say ‘hello’; just as important, say ‘thank you’ and ‘goodbye’.
• Build, maintain and enhance customer relations (eg by recommending some of our fantastic products).  Encourage customer loyalty by consistent good performance.
• Be aware of, and knowledgeable about, all promotions, events and new products in your pub, seeking support, if required.
• Receive and deliver customer orders either face to face or via the app achieving our service standards at all times.  Sale of alcohol not applicable if you are under 18.
• Respond to any customer feedback in a positive and helpful manner, seeking support, if required. Feed back all complaints to the management team.
• Take pride in maintaining the highest standards of cleanliness by adopting our ‘clean as you go’ philosophy
• Carry out any reasonable task as requested by the management team to meet the needs of the business.