Hotel housekeeper

Your role: At a glance

To clean all areas of the hotel thoroughly, with the key aim of enhancing the guests’ experience by having excellent standards of hotel cleanliness at all times.

• To provide excellent customer service.
• To adhere to all Wetherspoon standard operating procedures (SOPs) and company policies, to maintain a clean, safe and legal workplace.

Essential requirements:

All of the training which we provide will teach you everything you need to know to succeed, but there are a few essential requirements you’ll need to start:

• Be aged 18 years or over.
• Have a proof of right to work in the place where you will be based (UK or ROI).
• Have a bank account in your own name in the place where you will be based (UK or ROI).
• Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
• Have a fixed place of residence within reasonable travelling distance of your place of work.
• Basic computer literacy.

About you:

• Demonstrate passion and enthusiasm in your role and show commitment to your hotel and to Wetherspoon.
• Have the ability to manage time and prioritise tasks, with good organisational skills, to ensure that each shift runs smoothly and efficiently.
• Be able to work unsupervised and to remain calm when working in a fast-paced environment.
• Have a friendly nature and the ability to develop good communications skills.
• Be honest, trustworthy and respectful.
• Adhere to the housekeeper’s uniform standards.
• Receive regular feedback from the management team and achieve any actions agreed on.

A day in the life:

• Work as a team throughout the business to achieve the company’s mission statement: ‘To have by far the best CQSMA standards in the pub world, to be the best company to work for and, by doing these things, to be the most profitable.’
• Deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA).
• Be welcoming to customers – interact, say ‘hello’; just as important, say ‘thank you’ and ‘goodbye’.
• Fulfil any reasonable requests from guests to ensure their satisfaction. Encourage guest loyalty by consistent good performance.
• Respond to any guest feedback in a positive and helpful manner, seeking support, if required. Feed back all complaints to the management team.
• Be aware of, and knowledgeable about, all promotions, events and pricing in your hotel, in order to provide information to guests.
• Create and work to daily job lists from the room status, arrivals and departures list.
• Take pride in maintaining the highest standards of cleanliness by adopting our ‘clean as you go’ philosophy.
• Service bedrooms and all other areas of the hotel in line with our SOPs.
• Complete daily, weekly and monthly tasks as required (eg flipping mattresses, cleaning curtains and lampshades).
• Reset lighting to the current standards.
• Store all laundry correctly and complete relevant documentation.
• Adhere to stock control procedures – maintain security of stock at all times. Manage stocking levels of all point-of-sale material and other items, as required.
• Provide immediate report of any security issues, safety hazards, accidents, incidents or maintenance issues.
• Carry out any reasonable task as requested by the management team to meet the needs of the business.