Maintenance associate

 Your role: At a glance

To deliver an excellently maintained pub/hotel by carrying out all required maintenance duties and responsibilities, in line with an approved task list. To adhere to all Wetherspoon standard operating procedures (SOPs) and company policies, to maintain a clean, safe and legal workplace.

Essential requirements:

There are a few essential requirements you’ll need to start:

• Have a proof of right to work in the place where you will be based (UK or ROI).
• Have a bank account in your own name in the place where you will be based (UK or ROI).
• Be able to converse in English and to understand the language to complete training and other duties associated with your job role.
• Have a fixed place of residence within reasonable travelling distance of your place of work.
• Basic computer literacy.

About you:

• Demonstrate passion and enthusiasm in your role and show commitment to your pub and to Wetherspoon.
• Be able to manage time and prioritise tasks.
• Be able to develop good communications skills with team members and third-party contractors.
• Be honest, trustworthy and respectful.
• Be able to work unsupervised and resolve problems, using your own knowledge, while working within relevant guidelines.
• Remain calm when working in a fast-paced environment.
• Adhere to Wetherspoon’s appearance standards, ensuring that correct PPE is worn, when required.
• Receive regular feedback from the management team and achieve any actions agreed on.

A day in the life:

• Work as a team throughout the business to achieve the company’s mission statement: ‘To have by far the best CQSMA standards in the pub world, to be the best company to work for and, by doing these things, to be the most profitable.’
• Deliver consistently high standards of cleanliness, quality, service, maintenance and atmosphere (CQSMA).
• Be welcoming to customers – interact, say ‘hello’; just as important, say ‘thank you’ and ‘goodbye’.
• Work to the approved task list only. Do not complete tasks which are not approved.
• Ensure that all pub/hotel rooms, corridors, reception areas and stairwells are maintained to the highest standards.
• Work with Wetherspoon’s third-party contractors, ensuring that all work completed is in line with Wetherspoon’s standards.
• Following guidelines, ensure that all pub/hotel rooms, corridors, reception areas and stairwells are decorated to the highest standards.
• Provide a programme of work to the management teams to allow rooms/corridors to be taken out of service, as requested.
• Follow security procedures and carry out checks and risk assessments, as required, to ensure that the building is secure and that all on-site employees and guests are safe, at all times.
• Maintain any office administration, in line with company policy, including correct and proper use of all duty manager log books, CCTV, keys, safes, storage of paperwork and any other records.
• Maintain accurate stock control of any materials required, in line with your duties.
• Adhere to all company policies and procedures, communicating any issues or concerns to management.
• Carry out any reasonable task as requested by the management team or Wethercentre to meet the needs of the business.